Charming Paper Rope Pendant: Ideal for Restaurants

Place of Origin:China

Brand Name:Masodeco

Model Number:SJ004

Type:Modern

Material:Metal+Rope paper

Application:Residential, sitting room, bedroom, dining room, bar, channel, study, etc

Light Source:Energy Saving

Beam Angle(°):270

CRI (Ra>):80

Input Voltage(V):110-300

Lamp Luminous Flux(lm):1200-1600

Warranty(Year):2-Year

Working Lifetime(Hour):50000

Support Dimmer:No

Luminous Efficacy(lm/w):100

Color:natural/white, etc

Certification:CE\Rohs

Voltage:110-240V

Packing:Foam + Carton

Lighting source: E26/E27

Delivery time:1-20days Depend

Ordering & Purchasing

Q: How to place an order?
A: You can contact us to place an order through the following methods:
• Email: info@masolighting.com
• Phone/WhatsApp: +8613702469807
• Fill out the inquiry form on our website
• Visit our Contact Us page for more information

Q: What is the minimum order quantity (MOQ)?
A: We support small batch procurement with a minimum order quantity of 1 piece, which is convenient for customers to conduct sample testing and quality verification. Bulk orders enjoy more favorable pricing.

Q: Do you provide OEM/ODM customization services?
A: Yes, we provide professional OEM and ODM services. We can customize products according to customer requirements, including appearance design, function adjustment, packaging customization, etc.

 

Samples & Testing

Q: Can I request samples?
A: Absolutely. We welcome customers to request samples for quality testing and support mixed sample orders. Sample fees and shipping costs are borne by the customer and can be deducted from bulk orders.

Q: How long does sample production take?
A: 
• Existing samples: Shipped within 3-5 working days
• Custom samples: 7-10 working days
• Mass production: Usually takes 1-2 weeks depending on order quantity (1000+ pieces)

 

Logistics & Delivery

Q: What shipping methods do you support? How long is the delivery time?
A: We provide multiple logistics options:
• Express services: DHL, UPS, FedEx, TNT, etc., usually 3-7 working days
• Sea/Air freight: Suitable for large orders, time varies by destination
• Domestic logistics: SF Express, Deppon, etc., 1-3 working days

Q: How is shipping cost calculated?
A: Shipping costs are calculated based on cargo weight, volume, destination, and chosen logistics method. We will provide detailed shipping estimates in our quotation.

 

Order Process

Q: What is the ordering process?
A: Our standard order process:
1. Requirements Communication - Understanding your specific needs and technical requirements
2. Quotation Confirmation - Providing detailed quotation including product specifications and delivery time
3. Sample Confirmation - Customer confirms sample quality and specifications
4. Contract Signing - Signing formal purchase contract
5. Production Arrangement - Arranging production with regular progress updates
6. Quality Control & Shipping - Quality inspection completed before shipping arrangement

 

Customization Services

Q: Can you customize product logos?
A: Yes. We support various logo customization methods:
• Screen printing, laser engraving, labeling and other processes
• Please provide logo design files before production
• We will provide logo effect samples for confirmation

 

Quality Assurance

Q: How do you ensure product quality?
A: We have established a comprehensive quality control system:
• Strict quality inspection: Comprehensive quality testing before each batch leaves the factory
• Quality standards: Product defect rate controlled within 0.2%
• Quality traceability: Complete production quality records established

Q: Do you provide after-sales warranty service?
A: Yes, we provide a 2-year quality warranty for all products.

Q: How do you handle product quality issues?
A: Our quality assurance policy:
• Prevention first: Strict production quality control to eliminate problems at the source
• Quick response: For quality issues during warranty period, we provide free solutions
• Batch issues: For batch quality problems, we provide return/exchange service or negotiated solutions
• Continuous improvement: Quality feedback mechanism established for continuous product quality optimization

 

Technical Support

Q: Do you provide technical support?
A: We have a professional technical team providing:
• Product technical consultation and application guidance
• Installation instructions and training
• Technical problem solving and troubleshooting
• Product upgrade and improvement suggestions

 

Payment Methods

Q: What payment methods do you accept?
A: We accept multiple payment methods:
• Bank transfer (T/T)
• Letter of Credit (L/C)
• PayPal (for small orders)
• Cash payment (for offline customers)